Britain is ready to use chat robots to improve the medical insurance system

The National Health Service (NHS) is experimenting with a medical chat suggestion robot, working with the artificial intelligence application babylon, and wants to use the AI ​​to divert the medical helpline.

The experiment will begin at the end of January, and within the next six months, 1.2 million London residents will be able to use the app to get health advice. After simple registration, enter the symptoms in the application, AI will determine whether the user needs to make an appointment with the doctor immediately, or will heal itself.

Behind every symptom is the possibility of a vast sea of ​​smoke. Babylon will ask the user for more details, exclude some of the situation, and propose the next step accordingly.

英国准备用聊天机器人来完善医保系统

The number of rounds of the conversation depends on the complexity of the symptoms. For example, if you ask about the rash, the AI ​​will answer you simply and the skin problem is complicated. Please contact the doctor directly. However, if it is nausea, AI will ask about a series of related conditions such as body temperature, diet, balance, mood, etc. If you still can't determine the cause, you will be advised to contact the doctor for further examination.

英国准备用聊天机器人来完善医保系统

After a series of questions and answers, Babylon can't give the user a clear diagnosis, but suggest that they go to the doctor or pay for the medicine.

But even if you talk back and forth so much, it takes only 1-3 minutes. In addition to the first sentence describing the symptoms, the user no longer needs to type, and only selects the option given by the AI, which reduces invalid communication.

This is much faster than the traditional hotline consultation.

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