WeChat Connected Medical: The first WeChat full-process clinic platform on the country

Release date: 2014-06-12

On June 11, the first WeChat full-process clinic in China was officially launched in Yuebei People's Hospital of Shaoguan City, Guangdong Province. Users scanned WeChat QR code or searched for “Guangbei People's Hospital” to add attention and fill in simple personal information. That is, you can use the mobile phone to complete the appointment process, such as appointment registration, payment, viewing of waiting notices, and inspection results.

It takes no long time to take medicine from registration and payment.

It is reported that users who pay attention to the public number of "Guangdong People's Hospital" can directly view the information of hospital experts through WeChat, and select experts according to their own circumstances and make an appointment to register. On the day of the visit, the patient only needs to pay the registration fee through WeChat, and the registration is successful. In the public number of the hospital, click on the waiting notice in the medical assistant to check the waiting time, which greatly reduces the waiting time for the patient's visit, and the user can flexibly arrange other daily affairs.

At the same time, the user can pay the drug fee and the inspection and inspection fee through WeChat payment when the patient visits the hospital. After the payment is successful, the system sends the drug collection window, the location of the inspection and inspection item, the waiting number and other information to the user's mobile phone. The waiting number of the project, the most reasonable and independent optimization of the treatment process. In addition, the user does not need to wait for the inspection result in the hospital, and can be inquired through WeChat anytime and anywhere.

In recent years, some hospitals have begun to move to WeChat, and the WeChat public account has been opened one after another. However, the medical services provided are limited to the fragmentation process such as appointment registration and registered payment. No hospital can break through the bottleneck of WeChat payment for medical expenses. Yuebei People's Hospital It is the first full-process medical institution in China to support WeChat payment, setting a benchmark for the medical industry to build a complete WeChat medical service model. For the launch of the hospital WeChat platform, Xu Xin, the president of the hospital, said: "There is no precedent for the whole process of WeChat medical treatment, but we believe that the technical problems can be solved through technology."

Remote waiting for treatment, the hospital set up WeChat window

The intelligent, self-help and autonomy of WeChat medical service is the user experience created by the WeChat service platform of Yuebei People's Hospital, which fully meets the personalized medical needs of users. At present, the hospital's WeChat service platform has achieved three major functions.

The first is remote waiting. After the citizens register or make an appointment, they do not need to wait anxiously at the door of the clinic. They can arrive at the hospital in advance by paying attention to the waiting notice.

Followed by an account used by the whole family. Considering that some people are not proficient in operating smart phones, the WeChat service of the hospital can launch an account that can bind multiple visit cards. Users can help parents or children to register, register, pay, and check the inspection results on the mobile phone anytime, anywhere. .

The third is to pay attention to the patient's medical experience. After the user completes the payment process, the system will automatically prompt the patient to fill out the satisfaction questionnaire to understand the patient's suggestions and opinions on the hospital during each visit, to find out the shortcomings in the service, and to continuously improve the service quality.

In addition, the hospital set up a WeChat service window in the charging window to provide services such as printing invoices. In order to enhance everyone's understanding of WeChat medical services, the hospital has a consultation service in the lobby on the first floor of the outpatient department, and arranges personnel to introduce relevant functions and operational procedures. The WeChat QR code can be found everywhere in the campus, so that everyone can scan and add attention. The WeChat service platform of Yuebei People's Hospital has revolutionized the traditional medical service model. The hospital's care for patients has become a reality with the support of technology. Patients feel the care of the hospital in the details of each process, and less anxiety caused by queues. There is a bit more understanding and trust between doctors and patients.

Source: WeChat

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